PORTFOLIO
A small sampling of projects, challenges, approaches, and outcomes.
SmartNews
Surpassing the Joneses
Validating an Aggregate Mobile News Experience Against the Competition
How a simple 10-week heuristic evaluation and competitive analysis validated previous design choices and re-directed SmartNews' design strategy for 2023.
State of CA, Child Welfare Digital Services
Crying in the Bathroom
How a Government Software Project Evolved into Service Design
State Social Workers managing the worst day of a child's life had their emotional burdens and work hours doubled by digital obstacles to critical data, fragile legacy systems that required paper-based workarounds, and limited connectivity in the field.
Women's Foundation of California
No Leaving Money On The Table
Engaging a New Generation of Donors
This incredible organization supports the people creating better public policy and non-profit programs for women and girls in California and needed help presenting their content to attract and serve a broader spectrum of donors and other users.
Virtuwell
Developer, Heal Thyself
Resolving Team Dysfunction to Deliver a First-to-Market Telehealth Clinic
Long before the pandemic, Health Partners envisioned a more pragmatic way to provide better patient care and lower the overhead for treating common minor health issues. But an interactive agency working on their first-ever application development project suffered from confusion, distrust, and low morale.
Ubisoft Games
No Big Bosses
How Home Page Research Unified a Distributed Gaming Company
UX Researchers can serve as wonderful diplomats. See how a chaotic home page publishing process with multiple competitive stakeholders was transformed into a streamlined and equitable one by my work with Catalyst Innovation Partners.